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公開日
2024-09-11
公報種別
公開国際商標公報
国際登録番号
1799345
国際登録日
2023-08-28
区分
第9類(機械器具)
,
第35類(広告・事務)
,
第38類(通信)
,
第42類(科学・技術)
商品役務
Recorded and downloadable computer software for customer service; recorded and downloadable computer software for customer support; recorded and downloadable computer software for customer relationship management (CRM); computer software for sales support and sales support management; recorded and downloadable computer software for data analysis; recorded and downloadable computer software for data analysis in the field of customer service and customer support; recorded and downloadable computer software for customer billing and invoice inquiries; recorded and downloadable computer software for creating charts
,
reports
,
and graphs; recorded and downloadable computer software for graphical representation of data; recorded and downloadable computer software for online messaging forums; recorded and downloadable computer software for instant messaging; recorded and downloadable computer software for an online help desk; recorded and downloadable computer software for business database management; recorded and downloadable computer software for electronic communications
,
namely
,
email
,
chat
,
instant messaging
,
text messaging
,
digital voice
,
and voice over internet protocol (VOIP); recorded and downloadable computer software for management of inquiries from internal teams and departments; recorded and downloadable computer software for management of communications with potential sales leads; recorded and downloadable computer software for human resources (HR) management
,
information technology (IT) management
,
legal operations management
,
and financial operations management; recorded and downloadable computer software for knowledge bases; recorded and downloadable computer software for tracking user behavior; recorded and downloadable computer software for data aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for analysis and reporting of survey data; recorded and downloadable computer software for conducting surveys and collecting survey data.
,
Business information management; business knowledge management services; outsource service provider in the field of customer relationship management; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management
,
analysis
,
and consulting services; human resource (HR) services
,
namely
,
providing business information for employees via on-line searchable databases; compiling and analyzing statistics
全 83 件を表示
,
data and other sources of information for business purposes; business communications management featuring omni-channel communications; consumer survey services; conducting market surveys in the field of customer satisfaction
,
customer service management
,
and customer relationship management; conducting business surveys.
,
Providing on-line forums for transmission of messages among computer users; on-line services
,
namely
,
message sending; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels
,
namely
,
electronic messaging
,
web messaging
,
text messaging
,
telephone voice messaging
,
digital voice messaging
,
and instant messaging.
,
Computer technology support services
,
namely
,
help desk services; data mining; providing temporary use of online
,
non-downloadable computer software for customer service; providing temporary use of online
,
non-downloadable computer software for customer support; software as a service (SaaS) services featuring software for customer service; software as a service (SaaS) services featuring software for customer support; providing temporary use of online
,
non-downloadable computer software for customer billing and invoice inquiries; providing temporary use of online
,
non-downloadable computer software for customer relationship management (CRM); software as a service (SaaS) services featuring software for customer relationship management (CRM); providing temporary use of online
,
non-downloadable computer software for sales support and sales support management; providing temporary use of online
,
non-downloadable computer software for data analysis; providing temporary use of online
,
non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online
,
non-downloadable computer for creating charts
,
reports
,
and graphs; providing temporary use of online
,
non-downloadable computer software for online messaging forums; providing temporary use of online
,
non-downloadable computer software for an online help desk; providing temporary use of online
,
non-downloadable computer software for business database management; providing temporary use of online
,
non-downloadable computer software for electronic communications
,
namely
,
email
,
chat
,
instant messaging
,
text messaging
,
digital voice
,
and voice over internet protocol (VOIP); providing temporary use of online
,
non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online
,
non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online
,
non-downloadable computer software for human resources (HR) management
,
information technology (IT) management
,
legal operations management
,
and financial operations management; providing temporary use of online
,
non-downloadable computer software for online knowledge bases; platform-as-a-service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform-as-a-service (PaaS) featuring computer software platforms for customer relationship management; communications-platform-as-a-service (CPaaS) featuring computer software platforms for organizing and maintaining voice
,
social media
,
email
,
live chat
,
and other communications; providing temporary use of non-downloadable computer software for data aggregation
,
namely
,
data automation and collection services using proprietary software to evaluate
,
analyze and collect service data; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation
,
namely
,
data automation and collection services using proprietary software to evaluate
,
analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving
,
tracking
,
analyzing
,
testing
,
measuring and managing data
,
customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning
,
personalization
,
and analysis of customer data across social media
,
customer relationship management (CRM) systems
,
point-of-sale systems
,
web analytics
,
email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data.
基礎出願番号
98137344
基礎出願日
2023-08-17
基礎出願国
US
出願人
Zendesk, Inc.
OCRテキスト
THE INTELLIGENT HEART OF CUSTOMER EXPBRIENCE
OCRテキスト2
THEINTELLIGENTHEARTOF CUSTOMEREXPERIENCE
OCRについて
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